First and foremost, let me state that this post is just an introduction to a Social Media Strategy, – and as such, will quote a lot from other authoritative sources in the field. Among those experts that helped elaborate about this issue are well-known Web Strategist and Gurus like :

• Jeremiah Owyang
• Brian Solis
• Sparkplug blog, by Wendy Piersall
• Chris Brogan

First of all, let’s take a look at why should we need to learn more about Social Media and utilizing it in your Public Relations strategy. There are so many apparent reasons for this, but among the most interesting ones are :

• Mainstream media is increasingly looking to social media to connect with site visitors
• Mainstream media is using sites like Digg, del.icio.us and Netscape to source content. and ideas for their own articles/news stories .
• Search Engines pay attention – the posts that do well on social media sites rank extremely well – and nearly instantly. This also influences your overall site rank (I can only say this second part speculatively, can anyone confirm?).
• Site exposure to new readers/visitors that would never find your site otherwise.
• Significantly increased Technorati and Alexa ranks which translates into higher advertising revenues
• The ‘Secondary Gain” includes all of the above, plus an influx of activity from many smaller social media sites such as DogDott, PopURLs, YCombinator, DiggRiver, DiggMirror/DuggTrends, and many others.

To be more concise, Chris Brogan sums it up succinctly as this list of goals :

• Increase customer base.
• Generate leads.
• Drive sales.
• Build awareness.
• Make money from your content.
• Establish thought leadership.
• Educate customers.
• Customer-source part of your product development.
• Reach new channels of customers.
• Improve internal communication.

Seems obvious ? Indeed. But there are some more important factors to remember before you devise your company’s Social Media PR Strategy. The essential things-to-remember must include :

• Listening: implement at least a rudimentary listening platform. We’ll cover this in a later post.
• Communications: build a starting place to hold your conversations. And by this, I mean a blogging platform.
• Methods: determine the mix of content you intend to create, and build workflow around it.
• Community: most social media strategies have to address community and how you will embrace the people you seek to gather around your business.
• Neighbors: develop a plan to reach out to others in your community, comment, and share.
• Outposts: develop social network outposts where you can communicate with other communities, and also share the way back to your own platform.
• Marketplace: if your strategy involves making money, build a marketplace external to your community. Keep these separate.
• Attention: learn how to build awareness and encourage relationships with the media you’re making.

I encourage you to dig more about this if you aspire to succeed in using Social Media as part of your PR strategy. As I said in the beginning of this post, there are some valuable written gems ( read : blog posts ) out there. Read them up. You can start with the following well-written advices from the experts :

• “10 Social Media Strategies for the Fortune 1000 Corporations” by Jeremiah Owyang

• “The Poetry of Social Networking to Court Customers and Invest in Relationships” by Brian Solis

• “An Introduction to Social Media Strategy and Socially Driven Content“ from Sparkplug

• And finally, “Starting a Social Media Strategy” from Chris Brogan

Being a freelancer almost always has passed into anyone’s mind as a desired job.  It carries several desired things with it, including but not limited to :

• Work whenever you want

• Work wherever you want

• Manage your own time schedule

In short, it promises to let you be your own boss.  It is only logical then that the adventurous folks move in that direction to try their hands on it.  The question is : should you follow their steps ?

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First, let’s take a look at your current professional position.  People have different motivations that drive them forward.  Some may value money, others may put doing something new above everything.  All are equally valid.  In the context of your current job, do you feel the need to change the direction you are taking now ?  What drives you on ?  Does your current job pay you enough ?  Or has it become a boring, business-as-usual set of tasks ?  If you feel any need to change at all ( whatever your motivation is ), then being a web freelancer may well work for you.
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Second, – and this is the harder question you need to deal with :  Do you have what it takes to be a succesful freelancer ? Since one of the essential factors of freelancing is self-management, do you have the required discipline, perseverance and consistency ? Discipline is required to deliver your job on schedule.  Perseverance is crucial as most of your beginning time will be spent on searching and applying for jobs ( which sometimes feel like they will never come ).  Similarly, consistency is needed for maintaining your online credibility via personal blogs, online resume, or participating in forums.

Of course, there are more useful traits you need to acquire, but I think those are the three that you must absolutely possess to be a successful web freelancer.  Be honest to yourself and examine those characteristics in you closely.
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That being said, it quickly become clear that being a freelancer is not for everyone.  Yet this is not to say that you should not try it.  On the contrary, I encourage you to have a go at it, if only for the experience.  Two of the most trusted and respected sites on the web where you can find freelance jobs are Brighthub and oDesk. I wish you the best of luck !

P.S. :  A good reference of how you should start your freelance career can be read here.

It has increasingly became apparent that social networks are here to stay. Granted, there are a lot of unsuccessful followers in the field, but the giants of social networks like Twitter and Facebook continue to stay abreast for the foreseeable future, come low or high tide.

What does it mean for a business owner like you ? In this post, I’m going to talk about three companies who use social network as a way to maintain close communication with their customer; and about my experience as their products’ user.

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First, some explanations are due. The three companies are :

1. Digsby

Digsby is a recently popular chat program that tries to incorporate all your usual chat platform in one software. They are aiming to be a swiss-army knife of instant-messenger applications, – so to speak. At the time of this blog posting, you can use it to chat with your Yahoo ID, MSN Live, GTalk, Facebook Chat, AIM, – and even updating your social networks status in Twitter, Facebook and Myspace. Their Twitter page can be viewed here.

2. Flock

Flock basically is a Firefox equipped with a custom-built add-ons, making it a browser where you can instantly get signed-in in your various social networks and engage in their activities. There is even a built-in blog editor where you can write a blog post without going to your blog platform website. For the newest version of Flock and its features, you can visit its website.

3. Evernote

If you are anything like me, you will feel the need of organizing various notes or snippets of text files that you jotted down whenever you think of something. Standard methods of filing in Windows folder just don’t seem to be enough as it can get wildly confusing after a couple of weeks or so. Here’s where Evernote figures. An organizer software where you can store practically anything, it will also give you a free online account ( with some limitations ) where you can back up your important notes. A couple of months ago, I wrote a short review of Evernote and what it can do that you can read here. Alternatively, you can visit their website.

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What those three otherwise-very-different companies have in common is : They all use Twitter to communicate with their users. By this I mean, they create a special Twitter account where they then use to scan various issues other users may have about their products; and replying whenever necessary.

Now, as a user of their products, I can think of at least 3 ( three ) reasons why I will continue to use their products. Bear with me as I get to the following points :

1. Because they are companies who care about their customers

Some of you may argue this point, stating that of course any company will care about its customers, that’s where the money comes from. Indeed. But a company who cares enough to dedicate time and ( in some cases ) a special staff to communicate with their customer using a supposedly-intangible media as Twitter ? I am impressed.

2. Because of the speed of their response

Let’s admit it. Complaining, – or even just asking, about a feature of a product you just recently acquired is most of the times frustrating. Those dreaded automated phone systems or faxing proof of purchase almost always spends more time than necessary. On the contrary, the three companies I mentioned respond to their users’ complaints and enquiries almost instantly, – sometimes even under a couple of minutes.

3. Because I am dealing with companies who update themselves on new developments of technology

To average people you meet in the streets, Web 2.0 raises more questions than it answers. This means that as a technology, it is still relatively new. Not in the term of age, mind you; but in the sense that more people don’t know about it than those who do. All it implies is that Digsby, Flock and Evernote are companies who make it a point to keep on updating themselves of new technology. I surely can’t complain about company who has that characteristics.

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Let’s stop here and consider my experience as the customer of the three companies and why I’ll be a repeat user of their products. Do you want a loyal, repeat customer who buys your product more than once ? How about five ? Or a hundred, even thousands of them ?

Depending on the nature of the business, now may be the right time to take a plunge to the lake of Social Networking. Sink or swim, it’s your choice…